Contact Us

Do you have a question or comment about our shoes, your order or would you like advice on the right size or concept for your child?

Contact the Shoesme Customer Services:

We are available on workdays between 9:00 am and 4:00 pm.

Telephone number: 0031 (0) 13-303 3104
E-mail address: customerservice@shoesme.co.uk

The quality of our shoes our number 1 priority. Therefore all feedback is taken very seriously. You can send comments or suggestions to us by e-mail. Your feedback helps our Shoesme Shoes develop in a way that is only possible from customer feedback. So, thank you for your feedback!

Complaints for shoes bought on the Shoesme web-shop

If you have bought shoes in the Shoesme webshop, we advise you to contact our customer service through customerservice@shoesme.co.uk. Mention the order number and send, if possible, photos to explain your complaint as well as possible. You can expect a detailed response from us within 2 working days.

Complaints for shoes bought at one of our Stockists?

In the unlikely event that you are not satisfied with a pair of Shoesme shoes, we advise you to contact the stockist as soon as possible.

For more information about our complaints procedure, please look to the frequently asked questions.