Contact Us

Do you have a question or comment about our shoes, your order or would you like advice on the right size or concept for your child?

Contact the Shoesme Customer Services:

We are available on workdays between 9:00 am and 4:00 pm.

Telephone number: 0031 (0) 13-303 3104
E-mail address:

The quality of our shoes our number 1 priority. Therefore all feedback is taken very seriously. You can send comments or suggestions to us by e-mail. Your feedback helps our Shoesme Shoes develop in a way that is only possible from customer feedback. So, thank you for your feedback!

Complaints for shoes bought on the Shoesme web-shop

If you have bought shoes in the Shoesme webshop, we advise you to contact our customer service through Mention the order number and send, if possible, photos to explain your complaint as well as possible. You can expect a detailed response from us within 2 working days.

Complaints for shoes bought at one of our Stockists?

In the unlikely event that you are not satisfied with a pair of Shoesme shoes, we advise you to contact the stockist as soon as possible.

For more information about our complaints procedure, please look to the frequently asked questions.