Customer Service

Contact us

For questions and comments, you can contact our customer service by phone on 013 - 303 3104 and by e-mail via

Frequently asked questions (FAQ’s)

You can find our frequently asked questions via the link below. Is your question not listed? Then you can always contact our customer service.

View the frequently asked questions

Ordering and shipping

Orders made on weekdays before 16:00 will be sent by us the same day. Shipping is free for the Netherlands, Belgium and the United Kingdom, return costs are paid for by the customer.

More information about ordering and shipping

Payment options

At Shoesme you can easily and securely pay online with the most common payment methods, including Mastercard, VISA, PayPal.

More information about payment options

Returns & exchanges

We process every order with care and attention. Are you not satisfied with your product or is the size not right? Or have you received a broken, damaged or incorrect item? Then it is always possible to return those items. We charge the customer all return costs unless instructed otherwise.

More information about returns and exchanges


At Shoesme we are 100% behind the products we supply. A product purchased through the Shoesme Online Store is covered by a legal guarantee. This means that a product must meet the expectations of the consumer in all reasonableness. The product should not show any defects that are not expected with normal use.

Privacy policy

Shoesme respects the privacy of all users of this website and ensures that the personal information you provide is treated confidentially and carefully. We are therefore open to what information you do and do not share with us when visiting our site.

View our privacy policy

Terms and Conditions

Via the button below you can reach our general conditions. We work according to an open and honest policy and treat our customers as we want to be treated ourselves.

View our terms and conditions