Frequently Asked Questions

Below you will find the most frequently asked questions divided into 7 categories namely concept advice, size advice, u.k. retailers, maintenance & service life, ordering advice, durability and warranty & complaints

Concept Advice 

  • HOW DO I CHOOSE THE RIGHT SHOES FOR MY CHILD?

    Shoesme develops baby and children's shoes that match every development phase of your child. We distinguish two groups;

    - Babies from 0 to 2 years old who develop from a crawling baby to a toddler can walk.

    - Children from 2 to 7 years who have outgrown the baby phase and walk, run and play to discover the world.

    For both groups, the purpose for which the shoes are used is taken into account when developing the shoes. Choose the group your child belongs to via the link below and then view the right shoes.

    Read more about our different shoes for the different development phases of babies and children.

  • HOW DO BABY FEET DEVELOP?

    Baby feet are fragile at birth. The feet consist mainly of cartilage and are therefore are still soft and pliable. The bone structures are only really formed in the first year. Even the muscles and nerves are not fully developed yet. During the first year, the muscles strengthen, in order to be able to support and later stand the whole weight of the baby. Baby feet are protected by a layer of baby fat. This creates an adorable round shaped, flat foot. At a later age the arch will take shape and the flat feet will be no more. 

    They start to become more familiar with their feet around the first year of development. For that reason, babies usually start walking around this time. Babies are always eager to play even with their feet. As they do, the muscles develop, conditioning the feet and legs for walking and carrying weight. In the first months it is just enough to protect the baby's feet against the cold with socks or slippers.

    Read all about Shoesme's BABY-PROOF® Soft.

    From Crawling to Walking

    Once a child has mastered sitting (on their own) and crawling, it is time for the next phase: the first steps. Just like a caterpillar turning into a butterfly, your little one is transforming from a baby into a curious toddler. Ready to go on an adventure on two feet!

  • WHEN DO BABIES START WALKING?

    The first steps:

    The first steps come naturally, as soon as the feet can carry the body weight and a baby has the confidence and the balance to match. Most babies start with independent walking between 10 and 18 months.


    • From about 9 months onwards, most babies start to move confidently.
    • Between 9 and 12 months they start to stand and gently start to take steps whilst they are holding onto furniture or an encouraging parent.
    • Most babies walk independently within 14 to 15 months.

    Do not try to exaggerate this process excessively. Every baby develops at their own pace, so it is not bad if your baby walks a few months earlier or later.

    In this period it is good to have babies indoors walking barefoot or in socks/slippers with an anti-slip sole. This allows the feet and muscles to grow naturally and develop proper strength. If you were to go outside, the babies feet will have to be protected against a hard and cold surface. Shoesme has developed shoes for BABY-PROOF® especially for this phase, which help babies and toddlers to learn how to walk in a responsible way.

    Read more about BABY-PROOF® Smart first step shoes.

  • WHEN IS THE TIME FOR A FIRST BABY SHOE?

    First of all, it is important to determine in which phase your little one is. If a child does not yet try to make steps, then baby shoes are not yet necessary. In this period you can give your little one the slippers or socks to keep their feet warm. As soon as those first steps take place indoors, with a helping hand from Mum or Dad or even clinging onto furniture, it is good to have babies walk barefooted, so that their feet and muscles can grow in a natural way and develop proper strength. To keep the feet warm, you can put on a sock or slipper. Make sure that there is an anti-slip sole underneath so that they do not slip. When your little one also walks outside, it is important to protect the feet against the cold and hard surface. This is possible with a flexible leather shoe with a smooth outsole, which protects the feet while walking and at the same time allows them to develop freely.

    Read more about the development of baby feet and the way to the first steps.

  • WHAT SHOULD I WATCH OUT FOR WHEN BUYING A FIRST BABY SHOE?

    Has your son or daughter taken their first steps? This milestone is beautiful yet scary, because your little one is now walking everywhere and getting into lots of mischief. This is also the time to protect the feet properly, especially when going outdoors. All those brilliant shoes that you have seen or maybe already have stowed away in the cupboard can now be used! There are several things you need to look out for when selecting a first baby shoe. Read below for our tips for choosing the perfect baby shoes. 

    A good baby shoe:

    - Flexible (bends at the ball of the foot)
    - An anti-slip sole
    - lightweight
    - Soft and comfortable
    - Wide entry (easier to put on or take off)
    - Made of leather
    - Support at the heel
    - Comfortable insole
    - Fits perfectly, so you don’t lose the shoe whilst the baby is wearing them

    Shoesme BABY-PROOF® Smart is developed for the first step.

    Read more about the first baby shoes.

  • HOW LONG DO BABY-PROOF® SMART BABY SHOES LAST FOR?

    In the short period in which a baby learns to walk, the baby shoes are used very intensely. The feet also grow rapidly during this period. It is therefore not surprising that baby and children's shoes have a shorter life span than shoes for adults. The growth of the feet and the intense use of the shoes often go hand in hand with the life of the shoe. Baby shoes have an average lifespan of 3 months until they grow out of them.

    Read more about the sustainability of BABY-PROOF® Smart.

  • MY LITTLE ONE IS 13 MONTHS AND IS BETWEEN CRAWLING AND TAKING SOME STEPS. WHICH DO YOU ADVISE TO BUY BABY-PROOF® SMART OR EXTREME FLEX?

    BABY-PROOF® Smart is the shoe for the first steps. These leather shoes are wonderfully light and flexible and give baby feet the space to develop and grow naturally. The reinforced heel and flexible anti-slip sole support babies feet for their very first shaky steps inside or outside.

    Once your little one has mastered 'stepping' and can walk with a slight stumble independently, it's time for the switch to a real shoe. Our Extreme Flex concept has been specially developed for learning how to walk properly. The sole of these shoes is extremely flexible, due to being manufactured with a special composition of rubbers. The profile of the outsole is designed so that it ensures good grip and ensures the shoe bends at the ball of the feet. Extreme Flex combines flexibility with strength and is therefore the ideal shoe for the first running shoes.

    The moment to switch from BABY-PROOF® Smart to Extreme Flex is not age-related and varies per child. If you have doubts about the right concept for your child, we advise you to try both models at a retailer to see which is more appropriate. Of course, the retailer can guide you and advise you on the right size and concept for your child.

Size Advice 

  • HOW DO I FIND OUT WHAT SIZE I SHOULD ORDER FOR MY SON/DAUGHTER?

    To determine the correct size you can use our measuring system. Do not forget to add about an inch of growth space to the measured size. If you have doubts about the size, you can always visit one of our retailers. Here they can measure the foot and determine the correct size and also advice you on which shoe to buy. A retailer in your area can be found on the stockist page on our website. 

  • MY CHILD IS NOW 7 MONTHS OLD AND WEARS SIZE 20/21 IN THE BABY SLIPPERS. WHEN HE/SHE FINALLY STARTS TO WALK AND HAVE BIGGER FEET, DO SHOESME HAVE ANY LARGER SIZES IN FLEXIBLE SHOES?

    Hell yes! Children who have larger feet when they learn to walk can wear Extreme Flex® first running shoes. This is the follow-up concept of BABY-PROOF® Smart first step shoes and they are available in sizes 19 to 24. Children who have larger feet when they learn to walk are usually a bit bigger and heavier so the Extreme Flex® concept is perfect. These shoes offer more support and flexibility than BABY-PROOF® Smart first step shoes. The sole is somewhat thicker, but still extremely flexible due to the special profile and the amount of rubber used.

    If you are in doubt about the right concept for your son or daughter, we advise you to visit one of our retailers. Here the staff can watch how your little one walks in our shoes and advise you which size and which concept is most suitable.

  • THE SHOES OF MY CHLD ARE TOO SMALL AND THEY’RE WALKING BY HOLDING ONTO MY HAND OR THEY'RE HOLDING ONTO FURNITURE. SHOULD I BUY BABY-PROOF® SMART FOR THEM OR CAN I TRANSFER THEM ONTO EXTREME FLEX® FIRST RUNNING SHOES?

    Both are completely appropriate for this phase. When a little one is not yet running independently, a Shoesme Baby-proof® Smart baby shoe offers the right support and flexibility when making the first steps. If your little one is almost independently walking, an Extreme Flex® first running shoe can provide a bit more firmness and security, giving your little one the confidence to start walking/running. When in doubt between the two concepts, we recommend that you try both concepts in the store so that you can see which shoes are best for your little one. Our Shoesme Stockist’s will be happy to advice you!

U.K. Retailers  

  • IS THERE A SHOESME BRANDSTORE?

    Yes! However not in the United Kingdom. We have 3 brand stores in the Netherlands; in Breda, Tilburg and Heusden. We would love to be able to open a brand store in the U.K. Maybe there’s hope in the future! 

  • I HAVE SEEN THESE AMAZING SHOES ON YOUR WEBSITE, BUT THEY ARE SOLD OUT. WHAT NOW?

    It is possible that some articles or sizes are sold out in the Shoesme online shop. Depending on the stock and subsequent deliveries, sold-out items are sometimes re-stocked. Fortunately there is always a retailer stocking Shoesme or an online retailer that also could sell the item that you’re looking for. We therefore always advise you to use the ‘retailer finder’ with a specific product you want to find. When we no longer have stock of the product online, the text 'Find a retailer stocking this product' appears when you mouse-over the article. You can easily find the retailers from all the articles on our website! Tip 1: Is there no physical store with your shoes in your area? Then increase the search distance and you might find a store with an online store where you can order the shoes. Tip 2: The item number is shown for each model. Are you looking for an online retailer of these shoes? Enter the article number into google and you will have a number of retailers stocking that exact shoe appear. 

  • I HAVE SEEN THE CUTEST SHOES ON YOUR WEBSITE! HOW DO I FIND THE RETAILER SO I CAN BUY THEM?

    Shoesme cooperates with specialized (child) shoe stores and baby specialist shops throughout the U.K. There will hopefully be a Shoesme retailer in your area, if not, increase your range and shop online!

    On our website it is indicated per model in which shop or web shop it is sold. For this item, enter your postcode or city to find the nearest retailer. Unfortunately we have no insight into the current stock of our retailers. We therefore advise you to first call the retailer or, if possible, look in their web shop to avoid any disappointment.

    It is possible to order selected models in the Shoesme online store. If an article is in stock, this is indicated within each shoes individual page.

Maintenance & Service Life 

  • HOW DO I KEEP MY SHOESME SHOES LOOKING BRAND NEW?

    Shoes suffer from general use and weather conditions. This is especially true for baby and children's shoes, which are generally used very intensely. The noses of children's shoes are the most vulnerable area. Even the premium quality leather we use in these areas do not ultimately prevent the shoe from wearing out. However, you can be re-assured that we put durability as one of the highest points of research. So we can always deliver a shoe that lasts.

    Good maintenance can ensure that your little one can play for longer and harder in their Shoesme shoes. All Shoesme shoes are made of leather and are fully leather lined. Leather is obviously a natural product that can allow the shoe to breathe whilst also being comfortable and strong. Leather lasts a long time, but also requires good care to preserve these qualities.

    Read our tips here to maximise the pleasure from a pair of Shoesme shoes

  • HOW DO I MAINTAIN SHOESME BOOTS?

    It is important that you choose a product that is compatible with the material and with the colour of the shoes for the protection, care and cleaning of Shoesme shoes. View our care advice, for different models from the collection, with Collonil and Bama products. 

Ordering Advice 

  • WITHIN HOW MANY DAYS DO I RECEIVE MY ORDERED ITEMS?

    If an order is made on a working day before 4 pm, the package will be sent the same day with PostNL. In most cases, the order is delivered the next day. We are unfortunately dependent on PostNL and it can cause an order to be delivered later than expected.

    Different delivery times are indicated in the red bar at the top of the website.

    After a shipment has been registered with PostNL you will receive a track & trace code from them, check this code so that you know when the package is being delivered.

  • HOW DO I PLACE AN ORDER AT SHOESME?

    Ordering shoes in the Official Shoesme online store is simple and fast. To order, follow the following steps:

    Ordering

    •  The items that are available to order online can be recognized by the displayed stock. 
    • Go to the article of your choice and select the desired shoe size. To support you with this, you can use the Shoesme measuring system to determine the correct size. 
    • Click on the 'Add to the Shopping Basket' button. If you want to order more items or sizes, click on 'continue shopping' 
    • If you have added all the items of your choice to the shopping basket, you can enter the shopping basket at the top right of the page. Here you can, if desired, change the shoe size and / or the number of articles.
    • If you are in possession of a Shoesme voucher, gift voucher or discount voucher, it is possible to redeem it here. Enter the voucher code in the appropriate box and the discount is automatically calculated on the total amount. 
    • Are you done with shopping? Click on the 'continue to checkout' button.

  • HOW CAN I PAY FOR MY ORDER?

    In the Official Shoesme online store you can pay easily and safely in different ways. You can pay by means of:
    MasterCard, Visa, American Express and PayPal are all currently available on our website.

  • DO I HAVE TO PAY SHIPPING COSTS?

    We do not charge shipping costs for shipping, checking and delivering the order. Only for a return shipment we charge a return costs. These are deducted from the return amount.

  • WHAT IF I AM LOOKING FOR A CERTAIN MODEL THAT I CANNOT FIND IN THE ONLINE STORE?

    All items in the online store are in stock or will be available soon. If you are looking for a specific item and that is not in the online store, we advise you to search for a Shoesme Stockist’s that does or patiently wait for our online store to be restocked. You can inform us about the article and the size / sizes you would like to order. If there is sufficient demand, we may be able to include this item in the stock.

  • CAN I RETURN MY ORDER FREE OF CHARGE?

    No, returning from the United Kingdom is not free. We charge return costs per order for a return shipment, both for a return of part or the complete order.

    Read more about our return procedure

  • HOW CAN YOU AVOID BUYING COUNTERFEIT GOODS?

    Nanac and the ECC Belgium want to show young people under the motto #ImNotFake why the purchase of counterfeit goods is a bad idea. These 10 tips help in assessing websites.

    If you suspect counterfeiting, you can always submit a complaint via the Reporting Center.

Durability  

  • ARE SHOESME SHOES MADE IN EUROPE?

    Yes! The production of all Shoesme baby and children's shoes takes place in Portugal. Shoesme cooperates with Portuguese (family) shoe factories within a cooperative. A team of model-lists pays a lot of attention to innovation and development, in order to set up a high-quality and innovative shoe collection every season. Shoesme guarantees that all products are honest and not manufactured by child labour. Shoesme is a sponsor of War Child. Because not only our children, but all children have the right to grow up safe, healthy and carefree. We use our own lasts, soles, heel support and removable insoles for every collection, guaranteeing continuity, fit and quality.

  • ARE OUR SHOES CHEMICAL FREE?

    Shoesme shoes are made in Portugal from premium quality leather that is tanned in Europe. This meets the strict quality requirements and is free from harmful substances.

  • WHY ARE OUR CHILDREN'S SHOES SO EXPENSIVE?

    We often get this question. "A children's shoe is much smaller than a shoe for adults, how can it be so expensive?" To justify the price of our shoes, we like to explain our production process and our core values.

    Shoesme is a very Dutch brand, founded in 1999. The head office is located in Tilburg, where all developments happen in-house; such as drawing the shoes, inventing the concepts and developing the outsoles. As a result, we ourselves have control over the quality and desired amount of rubber we put into our outsoles and we can therefore supply our very unique collection of shoes.

    Shoesme is known for its flexible and healthy children's shoes whilst staying fashionable with designs that are detailed from the nose to the heel. For example, the smallest Shoesme baby shoe consists of 26 parts on average, with each part being executed in a different material and a different colour. And that’s just ONE shoe, double that figure equals just ONE pair!

    The production of our shoes takes place in Portugal. Shoesme works with a Portuguese (family) shoe factory. Shoesme shoes are made entirely by hand in these factories. An average shoe undergoes 180 operations from the cutting table, where the leather is cut, to the packing table, where the shoes are again thoroughly brushed, cleaned and checked before they go into the box awaiting your order!

    We only use the best quality leather that is tanned in Europe. This meets the strict European quality requirements and is free from harmful substances.
    The price of Shoesme shoes is thus the sum of the costs for materials and labour, with the price being determined in particular by the labour-intensive manufacturing process.

    Labour in Portugal is more expensive than labour in low-wage countries such as India or Indonesia.
    Why then produce in Portugal when labour is more expensive there? Because Shoesme has a conscience and opts for a fair product. We believe that healthy and well-fitting footwear is only truly responsible and ethical when the development and production are also ethically correct. We not only check the quality of our materials and the end product, but also ensure safe, healthy working conditions and fair wages for the staff in the factories. Shoesme guarantees that all products are honest and not manufactured by child labour.

    We can justify our prices. You’re guaranteed to get your value for money, because we use high quality materials and experienced craftsmanship that ensure a high quality product that is here to last. The hunger for less costs and lower prices is often paid by those who already have nothing in this world. Shoesme has made a choice and does not participate in this, how about you?

Warranty & Complaints 

  • I HAVE RECEIVED A FAULTY PRODUCT, WHAT NOW?

    This is, of course, very annoying. We try to prevent this with a quality check prior to shipping. If you have unfortunately received a product that is damaged or faulty, please contact Shoesme Customer Service.

  • HOW LONG IS THE WARRANTY PERIOD?

    A product purchased through the Shoesme Shop is covered by a legal guarantee. This means that a product must meet the expectations of the consumer in within reasonableness. The product should not show any defects that are not expected in normal use.

  • I HAVE A COMPLAINT ABOUT SHOESME SHOES, HOW CAN I REPORT THIS?

    Purchased in an Independant Reatiler

    In the unlikely event that you are not satisfied with a pair of Shoesme shoes or our services, we advise you to contact the retailer as soon as possible.

    Purchased in the Shoesme Online Store

    If you have bought shoes in the Shoesme online store, we advise you to contact our customer service (klantenservice@shoesme.nl). Mention the order number and send, if possible, photos and a description to explain your complaint as well as possible. You will not receive a confirmation receipt but you can expect a very personal response from us within 2 working days. In case of a complaint we always look at the guarantee conditions, as described in the general terms and conditions, which apply to your complaint.